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98-349 · Question #334

Last time you turned on your computer, Windows started correctly. Now Windows starts but fails before the login prompt. What is the first step you should try to troubleshoot this problem?

The correct answer is D. Restart the computer, press F8, and select Start Windows Normally.. If Windows starts but fails before the login prompt after previously starting correctly, the first troubleshooting step is a simple restart to see if the issue resolves.

Understanding Operating System Maintenance

Question

Last time you turned on your computer, Windows started correctly. Now Windows starts but fails before the login prompt. What is the first step you should try to troubleshoot this problem?

Options

  • ARestore a system image to the drive.
  • BRestart the computer, press F8, and select Last Known Good Configuration.
  • CRestart the computer, press F8, and select Safe Mode with Command Prompt.
  • DRestart the computer, press F8, and select Start Windows Normally.

How the community answered

(42 responses)
  • A
    7% (3)
  • B
    2% (1)
  • C
    14% (6)
  • D
    76% (32)

Why each option

If Windows starts but fails before the login prompt after previously starting correctly, the first troubleshooting step is a simple restart to see if the issue resolves.

ARestore a system image to the drive.

Restoring a system image is a drastic measure for severe system corruption and should be considered only after simpler troubleshooting steps, such as a normal restart, have failed.

BRestart the computer, press F8, and select Last Known Good Configuration.

Last Known Good Configuration is a valid troubleshooting step for boot issues but is typically attempted if a normal restart does not resolve the problem, especially if a recent change is suspected.

CRestart the computer, press F8, and select Safe Mode with Command Prompt.

Safe Mode with Command Prompt is a more advanced diagnostic mode for complex issues and typically used after simpler Safe Mode options or normal restarts have failed.

DRestart the computer, press F8, and select Start Windows Normally.Correct

If Windows fails to load completely but started correctly last time, the problem could be a temporary glitch. The first, simplest, and least intrusive troubleshooting step is always to try restarting the computer and selecting 'Start Windows Normally' to see if the problem resolves itself without further intervention.

Concept tested: Initial troubleshooting steps for Windows boot failures

Source: https://support.microsoft.com/en-us/windows/advanced-startup-options-including-safe-mode-f75e0129-450a-313d-3d8c-c04586c0617b

Topics

#boot troubleshooting#Last Known Good Configuration#startup repair

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