Cisco
840-425 · Question #64
Which option describes the recommended process for managing service improvement?
The correct answer is A. Define what you should measure; Gather, process and analyze the data; Present the information. See the full explanation below for the reasoning.
Question
Which option describes the recommended process for managing service improvement?
Options
- ADefine what you should measure; Gather, process and analyze the data; Present the information
- BTake measurements; Make one or more corrective actions; Take new measurements.
- CDetermine requirements; Gather data; Analyze problems; Report on outcomes.
- DDetermine requirements; Gather data and analyze data; Take corrective actions; Present
How the community answered
(57 responses)- A70% (40)
- B4% (2)
- C18% (10)
- D9% (5)
Community Discussion
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