Cisco
840-425 · Question #144
Which two steps are within the ITIL Continual Service Improvement (CSI) seven step process for service improvement?
The correct answer is A. Measuring the ROI C. Implementing change. See the full explanation below for the reasoning.
Question
Which two steps are within the ITIL Continual Service Improvement (CSI) seven step process for service improvement?
Options
- AMeasuring the ROI
- BManaging stakeholders
- CImplementing change
- DCollecting the data
- EReporting to decision makers
How the community answered
(42 responses)- A81% (34)
- B2% (1)
- D12% (5)
- E5% (2)
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