Cisco
840-425 · Question #144
840-425 Question #144: Real Exam Question with Answer & Explanation
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Question
Which two steps are within the ITIL Continual Service Improvement (CSI) seven step process for service improvement?
Options
- AMeasuring the ROI
- BManaging stakeholders
- CImplementing change
- DCollecting the data
- EReporting to decision makers
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