Which statement about customer value chain analysis is true?

Question

Options

• AIt shows the specific cost that is associated with each process step.
• BIt depicts the major communications activities that are executed by senior execs.
• CIt shows relationships between key pieces of the customer's operating model.
• DIt shows the dependencies to realize benefits from a new IT infrastructure effort.

• A
  6% (2)
• C
  91% (32)
• D
  3% (1)

Explanation

Customer value chain analysis maps how a customer creates and delivers value across their business, making C correct: it visualizes the relationships between key components of the customer's operating model - people, processes, systems, and data - showing how they interconnect to produce business outcomes.

Why the others are wrong:

• A is wrong because value chain analysis is not a cost-accounting tool; it's a structural/relational model, not a financial breakdown by process step.
• B is wrong because it's not a communications or org-chart tool - it doesn't focus on executive activities or reporting structures.
• D is wrong because benefit realization mapping and dependency analysis are separate artifacts (like a benefits dependency network); value chain analysis operates at the business model level, not the IT project level.

Memory tip: Think of "value chain" as the skeleton of how a customer runs their business - it shows what connects to what, not costs, not people, not IT rollouts.

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