What is the purpose of a gap analysis?

Question

Options

• AIdentify the major capabilities that are needed but are not present today in the operating
• BIdentify specific problems with execution of the customer's network management process.
• CDefine new software that is required for stronger security and threat prevention.
• DIncrease the customer's level of awareness about Smart Solution features and value.

• A
  88% (50)
• B
  4% (2)
• C
  2% (1)
• D
  7% (4)

Explanation

A gap analysis compares an organization's current state against its desired future state, identifying missing capabilities needed to reach that goal - making A correct. Option B describes a process audit or root-cause analysis, which is narrower and focused on execution failures rather than capability gaps. Option C describes a security requirements assessment or threat modeling exercise, not a gap analysis. Option D describes a sales or awareness activity, which has nothing to do with structured gap analysis methodology.

Memory tip: Think of "gap" literally - it's the space between where you are and where you need to be. If you can picture a bridge spanning two cliffs, a gap analysis identifies what materials (capabilities) are missing to build that bridge.

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