810-440 Question #62: Real Exam Question with Answer & Explanation

The correct answer is B: To establish service management practices. The Information Technology Infrastructure Library (ITIL®) is a commonly used service management practice within businesses. An organization can determine its level of maturity by verifying against one of the five maturity levels. The ITIL® practice is helpful for determining matu

Question

Which task is information technology infrastructure library most commonly used for within a enterprise?

Options

ATo create network designs
BTo establish service management practices
CTo define leadership styles with IT
DTo define leadership styles within IT
ETo create business outcome for IT

Explanation

The Information Technology Infrastructure Library (ITIL®) is a commonly used service management practice within businesses. An organization can determine its level of maturity by verifying against one of the five maturity levels. The ITIL® practice is helpful for determining maturity levels and establishing service level management practices throughout the business-led  Alignment with business needs  Achievable service level agreements  Predictable and consistent processes  Service deliver  Measurable and improved processes  Establishes a common language

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