Which two examples are indirect financial benefits? (Choose two.)

Increased customer satisfaction is an indirect financial benefit because happy customers are more likely to make repeat purchases, recommend the business to others, and generate higher lifetime value, thus increasing future revenue.

Increased operational expenditures represent a direct financial cost, not a benefit.

Increased process efficiency is an indirect financial benefit as it leads to reduced operational costs, optimized resource utilization, and faster service delivery, which collectively improve the organization's financial performance over time.

Decreased capital expenditures are a direct financial benefit, as they involve a reduction in immediate cash outflow for large-scale investments.

Decreased total cost of ownership is a direct financial benefit, as it quantifies a reduction in the overall expenses associated with an asset throughout its lifecycle.