Which two elements that are associated with customer interaction is the Seven Elements Framework used to plan? (Choose two.)

The Seven Elements Framework provides a structured approach to plan and execute various forms of customer interaction, including general communications, ensuring messages are clear, concise, and effective. It helps structure all types of interactions.

High-impact negotiations are critical customer interactions where the framework helps organize thoughts, anticipate responses, and strategically plan the interaction for successful outcomes. This framework is particularly useful for complex or sensitive discussions.

Business concepts are often the subject or content of communication or negotiation, not the interaction elements themselves that the framework plans.

Prior solutions considered might be discussed during an interaction, but they are not core 'elements' of the interaction planning framework itself.

A seller's authority for pricing is an internal constraint or capability, not an element of customer interaction that the framework is directly used to plan.