7893X · Question #103
Calls into the IP500 are not ringing to the expected user. Which statement describes how the call routing is validated?
The correct answer is B. Use the System Status Application (SSA) to see what user the call is ringing to. See the full explanation below for the reasoning.
Question
Calls into the IP500 are not ringing to the expected user. Which statement describes how the call routing is validated?
Options
- AUse Customer Call Status (CCS) to see what user the call is ringing to.
- BUse the System Status Application (SSA) to see what user the call is ringing to.
- CCapture a System Monitor trace and escalate to Avaya for an answer.
- DWait until the system is idle and place test calls so you can hear which telephone is ringing.
How the community answered
(47 responses)- A4% (2)
- B74% (35)
- C6% (3)
- D15% (7)
Community Discussion
4
Prof. SaraApr 21, 2026The correct answer is B. The System Status Application is the go-to diagnostic tool on the IP500 platform precisely because it gives you real-time visibility into call state, including which extension a call is currently alerting, without disrupting live traffic. CCS (option A) is a reporting and wallboard tool focused on queue statistics, not granular per-call routing detail, so it cannot reliably show you which individual user a call is ringing to. Capturing a System Monitor trace (option C) is a valid deep-dive method but it requires Avaya involvement and time, making it inappropriate as a first-response validation step when SSA already surfaces the answer directly. For the 7893X, remember this pairing: SSA equals real-time system health and call routing visibility, System Monitor equals packet-level trace escalation.
Bao N.Apr 16, 2026B is the right call, though I will say the question could do a better job spelling out that SSA gives you real-time call routing visibility so you can actually watch the hunt group or user the call lands on without having to touch the system. A trips people up because CCS sounds like it is built for exactly this, but CCS is about call flow configuration, not live call tracking, so do not let that name fool you on exam day.
Zsofia N.Apr 7, 2026C, because the trace never lies and neither does Avaya support.
Bao N.Apr 7, 2026Zsofia, the trace can confirm the signaling path but the answer here is B, because the question is about the configuration requirement itself, not what the trace shows after the fact.