SoftConsole is a PC-based Windows application for Avaya IP Office. Which license is required?

Question

Options

• AOffice Worker
• BAvaya IP Endpoint
• CSoftConsole User
• DReceptionist

• A
  5% (1)
• C
  5% (1)
• D
  90% (19)

Explanation

SoftConsole is Avaya IP Office's receptionist/attendant console application, and it requires a Receptionist license (D) because that license is specifically designed to enable attendant-console functionality - managing and transferring calls at a reception desk.

• A (Office Worker) is a general user productivity license for standard telephony features, not console operation.
• B (Avaya IP Endpoint) licenses a software phone (softphone) endpoint, not the receptionist console application.
• C (SoftConsole User) is a plausible-sounding distractor but is not a real Avaya IP Office license type - Avaya names the license after the role, not the application.

Memory tip: Think of it this way - SoftConsole is the software a receptionist uses, so the license is named after the job title: Receptionist. The app name and the license name don't match on purpose in this question, making it a classic Avaya exam trap.

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