You have added Power User licenses to a basic configured Avaya IP Office, but when you try to assign these licenses to users, they are grayed out. The licenses are listed as Dormant in the license…

Question

Options

• AThere is no Preferred or Server Edition License in your system
• BThe licenses are for a different IP Office system
• CYou have not completed a Save Configuration
• DThe licenses are for a different product

• A
  87% (58)
• B
  1% (1)
• C
  7% (5)
• D
  4% (3)

Explanation

Power User licenses are classified as Dormant because they are add-on licenses that require a base platform license - specifically a Preferred Edition or Server Edition license - to activate. Without that foundational license, IP Office has no framework to "unlock" the Power User features, so the system recognizes the licenses exist but cannot make them available for assignment.

Why the distractors are wrong:

• B - Licenses tied to a different IP Office system would show as Invalid or display a serial number mismatch error, not Dormant.
• C - Saving the configuration does not affect license activation state; Dormant status is a licensing hierarchy issue, not a pending-save issue.
• D - A wrong-product license would also appear Invalid or simply not be recognized, not Dormant.

Memory tip: Think of it as a hierarchy pyramid - Power User sits on top, and it needs the Preferred/Server Edition as its foundation. No foundation = the top tier sleeps (Dormant). If the license were for the wrong box or wrong product, it would be rejected (Invalid), not sleeping.

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