In Voicemail Pro, which action should be used for creating an auto-attendant?

Question

Options

• AMenu Action
• BGeneric Action
• CRoute Incoming Call Action
• DCondition Action

• A
  93% (41)
• B
  2% (1)
• C
  5% (2)

Explanation

Menu Action is the correct choice because it is specifically designed to present callers with a set of numbered or keyed options, play a prompt, and route calls based on the digit pressed - which is exactly how an auto-attendant functions.

• Generic Action (B) is a flexible, multi-purpose action used for miscellaneous call handling tasks; it lacks the built-in branching logic needed for a caller-facing menu.
• Route Incoming Call Action (C) is used to direct an inbound call to a specific destination (e.g., an extension or hunt group), not to present interactive options to a caller.
• Condition Action (D) evaluates a true/false condition (such as time of day or a variable) to branch call flow logic - useful for routing decisions, but not for presenting a caller with selectable options.

Memory tip: Think "Menu = choices for the caller." Just like a restaurant menu lets you pick what you want, the Menu Action lets callers press a digit to choose where they go - that's the heart of any auto-attendant.

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