Microsoft
74-697 · Question #13
A customer purchased a Full Packaged Product (FPP) version of Windows 7 Home Premium at a retail store six months ago. The customer requires technical support to restore the operating system to its…
The correct answer is A. Microsoft Support. See the full explanation below for the reasoning.
Question
A customer purchased a Full Packaged Product (FPP) version of Windows 7 Home Premium at a retail store six months ago. The customer requires technical support to restore the operating system to its default settings. You need to tell the customer which party is responsible for providing technical support. Who should you tell the customer to contact?
Options
- AMicrosoft Support
- BMicrosoft Services
- CThe retail store where the client computer was purchased
- DThe hardware manufacturer of the client computer
How the community answered
(28 responses)- A75% (21)
- B4% (1)
- C7% (2)
- D14% (4)
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