Avaya
7304 · Question #35
A customer calls and reports to the attendant that after a Voice From is completed for placing an order the following prompt is played: Your response cannot be saved due to voice form maintenance…
The correct answer is C. The administrator disabled the Voice Form while the caller was responding to the prompts. See the full explanation below for the reasoning.
Question
A customer calls and reports to the attendant that after a Voice From is completed for placing an order the following prompt is played: Your response cannot be saved due to voice form maintenance. Please try again. Why did Avaya CallPllot play this prompt?
Options
- AThe caller failed to confirm his answers when prompted.
- BThe product is on back order, and no more new orders are being taken.
- CThe administrator disabled the Voice Form while the caller was responding to the prompts.
- DThe caller did not answer questions within a specified time, and invalid Answer Handling was to
How the community answered
(27 responses)- A4% (1)
- B15% (4)
- C74% (20)
- D7% (2)
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