Avaya
7304 · Question #17
7304 Question #17: Real Exam Question with Answer & Explanation
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Question
Your company uses Voice Forms. The transcriber tells you that some responses made through keypress commands are invalid. What can cause a Dual-Tone Multi-frequency (DTMF) answer to be considered invalid?
Options
- AThe caller is not an Avaya CallPilot user.
- BThe transcriber is using My CallPilot instead of a Telset.
- CThe caller does not provide an answer within a specified time.
- DThe invalid answer handling is not set to Transfer to Revert Directory Number.
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