Avaya
7304 · Question #17
Your company uses Voice Forms. The transcriber tells you that some responses made through keypress commands are invalid. What can cause a Dual-Tone Multi-frequency (DTMF) answer to be considered…
The correct answer is C. The caller does not provide an answer within a specified time. See the full explanation below for the reasoning.
Question
Your company uses Voice Forms. The transcriber tells you that some responses made through keypress commands are invalid. What can cause a Dual-Tone Multi-frequency (DTMF) answer to be considered invalid?
Options
- AThe caller is not an Avaya CallPilot user.
- BThe transcriber is using My CallPilot instead of a Telset.
- CThe caller does not provide an answer within a specified time.
- DThe invalid answer handling is not set to Transfer to Revert Directory Number.
How the community answered
(31 responses)- A3% (1)
- B6% (2)
- C71% (22)
- D19% (6)
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