Avaya Support personnel report a case, including root cause and resolution, in the Knowledge Base. Which 8D Methodology discipline covers this action?

The correct answer is B. D7. See the full explanation below for the reasoning.

Question

Avaya Support personnel report a case, including root cause and resolution, in the Knowledge Base. Which 8D Methodology discipline covers this action?

Options

How the community answered

(52 responses)

A
2% (1)
B
83% (43)
C
6% (3)
D
10% (5)

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