A customer reports that when using Presence services, the users cannot see the Presence status. Which two tools are used to trace a PUBLISH message. In the Avaya BreezeTM server? (Choose two.)

Question

Options

• AtraceSBC
• BtraceCE
• CtraceSM
• DtracePRS
• EtracePS

• B
  2% (1)
• C
  95% (39)
• D
  2% (1)

Explanation

Tracing a SIP PUBLISH message on the Avaya Breeze server requires following the message path: traceSM (C) captures the message as it flows through Session Manager, which handles all SIP signaling including PUBLISH requests, while tracePS (E) traces the Presence Services snap-in directly, where the PUBLISH is processed and presence state is stored. Together, these two tools cover the full end-to-end path of a presence publication event.

Why the distractors are wrong:

• traceSBC (A) is used for the Session Border Controller, which sits at the network edge and is not involved in internal Presence processing on Breeze.
• traceCE (B) targets the Communication/Collaboration Engine, which handles media and call processing - unrelated to Presence PUBLISH flows.
• tracePRS (D) is a fabricated/incorrect tool name; the real Presence Services trace command is tracePS, not tracePRS.

Memory tip: Think of the PUBLISH message's two-stop journey - it lands in Session Manager first (traceSM), then gets handled by Presence Services (tracePS). If you remember SM + PS = PUBLISH path, you'll lock in both correct answers.

No community discussion yet for this question.