Which communication application product is a multi-protocol Application Platform that can add advanced functionality through the use of snap-ins?

Question

Options

• AAvaya Aura® Application Enablement Services (AES)
• BAvaya Session Border Controller (ASBCE)
• CAvaya Breeze®
• DAvaya IX Messaging

• A
  2% (1)
• B
  2% (1)
• C
  92% (44)
• D
  4% (2)

Explanation

Avaya Breeze® is the correct answer because it is specifically designed as a multi-protocol Application Platform that supports extensibility through modular components called snap-ins - pre-built or custom add-ons that deliver advanced communication capabilities like call recording, sentiment analysis, or workflow automation.

Why the distractors are wrong:

• A. AES (Application Enablement Services) is a middleware platform that exposes Avaya call control APIs (TSAPI, JTAPI, DMCC) for third-party CTI integrations - it's an enablement layer, not a snap-in platform.
• B. ASBCE (Session Border Controller) is a security and interoperability device for SIP trunking at network borders - it handles call admission and protocol normalization, not application extensibility.
• D. Avaya IX Messaging is a unified messaging solution (voicemail, fax, email unification) - a single-purpose application, not an extensible platform.

Memory tip: Think of Breeze as a "wind" that carries snap-ins - lightweight modular apps that "snap" into the platform the way extensions snap into a browser. The word platform + snap-ins is the defining Breeze pairing you'll see on the exam.

No community discussion yet for this question.