Which Avaya Aura Core component organizes and routes voice, data, image, and video transmissions?

Question

Options

• AAvaya Aura Media Server (AAMS)
• BAvaya Aura Communication Manager (CM)
• CAvaya Aura Web Gateway (AAWG)
• DAvaya Multimedia Messaging (AMM)

• A
  5% (1)
• B
  91% (20)
• C
  5% (1)

Explanation

Avaya Aura Communication Manager (CM) is the central call-processing engine of the Avaya Aura platform - it handles the organization and routing of all media types including voice, data, image, and video, acting as the brain that connects endpoints and manages call flows across the network.

Why the distractors are wrong:

• A (AAMS) - the Media Server processes and transcodes media streams (audio/video mixing, recording), but it doesn't route calls; it handles media after CM has set up the session.
• C (AAWG) - the Web Gateway bridges WebRTC browser clients into the Avaya ecosystem; it's an access/translation layer, not the core routing engine.
• D (AMM) - Avaya Multimedia Messaging handles unified messaging (voicemail, email, fax delivery), not real-time call routing.

Memory tip: Think of CM as the "traffic controller" at an airport - it directs every flight (call/session) to the right runway (endpoint), while AAMS is the ground crew handling the cargo (media), AAWG is the customs gate (browser access), and AMM is the postal service (stored messages).

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