In Avaya Aura Communication Manager (CM), to create new codes to activate/deactivate call forwarding, which table needs to be administered?

Question

Options

• ACall Forward Settings
• BSystem Parameters Coverage-Options
• CSystem Parameters Features
• DFeature Access Codes

• A
  6% (2)
• B
  9% (3)
• C
  3% (1)
• D
  82% (27)

Explanation

Feature Access Codes (FAC) is the table in Avaya Aura CM where administrators define the dial strings users enter to activate or deactivate features like call forwarding - making D the correct answer. The FAC table maps a dialed code (e.g., *72) to a specific system feature action, so without administering it here, users have no way to dial into that functionality.

Why the distractors are wrong:

• A (Call Forward Settings) doesn't exist as a standalone CM administration table - it's a distractor playing on familiar terminology.
• B (System Parameters Coverage-Options) controls coverage path behavior and call coverage logic, not the dial codes users enter.
• C (System Parameters Features) enables or disables features system-wide (e.g., toggling whether call forwarding is allowed at all), but does not define the actual access codes for activating them.

Memory tip: Think of FAC as the "phonebook of feature shortcuts" - any time a user dials a code to trigger a feature, that code lives in the Feature Access Codes table. If it's about what code activates it, the answer is FAC.

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