Which item must be installed on a PC that will run the Avaya Workplace Client using TLS?

Question

Options

• Athe latest Workplace Service Pack
• Bthe Session Manager Identity certificate
• Ca copy of the valid CA/Root certificate
• Da Windows.net framework

• B
  3% (1)
• C
  95% (38)
• D
  3% (1)

Explanation

Option C is correct because TLS relies on a chain of trust: when the Avaya Workplace Client connects to a server over TLS, it must verify the server's certificate was signed by a trusted authority. Installing the CA/Root certificate on the PC establishes that trust anchor, allowing the handshake to complete successfully.

Why the distractors are wrong:

• A (Service Pack): Software updates improve functionality or fix bugs but play no role in establishing TLS trust - a missing Service Pack won't break certificate validation.
• B (Session Manager Identity certificate): This is the server's certificate, not what the client needs. The client needs the CA that issued that certificate, not the identity certificate itself.
• D (.NET framework): A runtime dependency for some Windows applications, but unrelated to TLS certificate validation entirely.

Memory tip: Think of TLS like a notary system - the CA/Root certificate is the "stamp of approval" from the notary that your PC must recognize. Without knowing who to trust (the CA), your PC can't verify anything the server presents, so the connection fails.

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