According to Cisco surveys, which option do IT Directors care most about?

Question

Options

• AIncreasing plant and facility safety,creating a more welcoming office atmosphere, and optimizing
• BReducing labor costs,improving the firm'sinternship program, and upgrading security.
• COptimizing delivery channels, improving the client experience, and upgrading security.
• DImproving operational efficiency improving the company's data filing system and increasing

• A
  8% (3)
• B
  3% (1)
• C
  88% (35)
• D
  3% (1)

Explanation

Option C reflects Cisco's research findings that IT Directors prioritize optimizing delivery channels, improving the client experience, and upgrading security - all of which are strategic, business-facing concerns that align with the core responsibilities of IT leadership in modern enterprises.

Why the distractors are wrong:

• A focuses on physical/facilities concerns (plant safety, office atmosphere), which fall outside the typical IT Director's strategic domain.
• B includes HR-adjacent items like internship programs and labor cost reduction - valid business concerns, but not IT Director priorities per Cisco's framing.
• D mentions data filing systems, which is too operational/clerical to represent top-level IT Director priorities, and "improving operational efficiency" alone is too vague without the client-facing dimension.

Memory tip: Think of the acronym DCS - Delivery, Client, Security - the three pillars IT Directors guard. Cisco's surveys consistently frame IT leadership around external-facing outcomes (delivery + client experience) plus risk management (security), not internal HR or facilities issues.

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