700-150 · Question #63
Customer relationship takes into consideration the conceptual nature of person as compared to their detailed nature. What does conceptual nature means?
The correct answer is C. The conceptual nature of a person is about their personality and their intrinsic and extrinsic. The conceptual nature of a person, particularly in the context of customer relationships, refers to their inherent personality traits along with their intrinsic and extrinsic motivations.
Question
Customer relationship takes into consideration the conceptual nature of person as compared to their detailed nature. What does conceptual nature means?
Options
- AThe conceptual nature of a person is about their knowledge and their intrinsic and extrinsic
- BThe conceptual nature of a person is about their work experience and their intrinsic and extrinsic
- CThe conceptual nature of a person is about their personality and their intrinsic and extrinsic
- DThe conceptual nature of a person is about their attitude and their intrinsic and extrinsic
How the community answered
(51 responses)- A4% (2)
- B6% (3)
- C88% (45)
- D2% (1)
Why each option
The conceptual nature of a person, particularly in the context of customer relationships, refers to their inherent personality traits along with their intrinsic and extrinsic motivations.
Knowledge represents specific information and skills, which is a more detailed aspect rather than the fundamental 'conceptual nature' of a person's being.
Work experience is a historical record of professional activities, not an inherent conceptual aspect of a person's core personality or motivations.
The conceptual nature of a person encompasses their underlying personality traits, which are fundamental to how they interact and make decisions, combined with their intrinsic (internal desires) and extrinsic (external rewards) motivations that drive their actions.
Attitude is often a manifestation of a person's personality and motivations but does not encompass the entire conceptual nature itself.
Concept tested: Customer relationship conceptual understanding
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