700-150 · Question #113
Which of the following could be considered a business outcome?
The correct answer is C. Implement a direct-to-customer experience by the end of FY 2021. A business outcome is a specific, measurable, and time-bound result that an organization aims to achieve, such as implementing a direct-to-customer experience by a set date.
Question
Which of the following could be considered a business outcome?
Options
- ARespect employees, customers, and suppliers
- BTo nourish people and the planet
- CImplement a direct-to-customer experience by the end of FY 2021
- DCustomer experience/innovation/fulfillment
How the community answered
(59 responses)- A3% (2)
- B2% (1)
- C88% (52)
- D7% (4)
Why each option
A business outcome is a specific, measurable, and time-bound result that an organization aims to achieve, such as implementing a direct-to-customer experience by a set date.
'Respect employees, customers, and suppliers' is a core value or principle, not a measurable business outcome.
'To nourish people and the planet' is a mission statement or aspirational goal, which is too broad and not specifically measurable as a business outcome.
'Implement a direct-to-customer experience by the end of FY 2021' is a clear, specific, and measurable objective with a defined timeframe, making it a concrete business outcome. It describes a tangible change or result that the business intends to achieve.
'Customer experience/innovation/fulfillment' are categories or areas of focus, not defined, measurable business outcomes themselves.
Concept tested: Identifying business outcomes
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