70-489 · Question #9
You use Visual Studio to design a SharePoint solution for a company that provides computer support services to customers around the world. The solution must list the customer service representatives t
The correct answer is C. Add regions as property filters to the Search Results Web Part. D. Configure the query for the Content Search Web Part.. Listing customer service reps by support request volume and enabling regional filtering requires configuring the Content Search Web Part query for ranking and adding property filters to the Search Results Web Part for region-based filtering.
Question
You use Visual Studio to design a SharePoint solution for a company that provides computer support services to customers around the world. The solution must list the customer service representatives that resolve the highest number of support requests. The solution also must allow filtering of customer service representatives by region. You need to configure the solution to meet the requirements. Which steps should you take? (Each correct answer presents part of the solution. Choose all that apply.)
Options
- AAdd a Recommended Items Web Part to the page.
- BAdd and configure a Refinement Web Part to the page.
- CAdd regions as property filters to the Search Results Web Part.
- DConfigure the query for the Content Search Web Part.
How the community answered
(33 responses)- A15% (5)
- B9% (3)
- C76% (25)
Why each option
Listing customer service reps by support request volume and enabling regional filtering requires configuring the Content Search Web Part query for ranking and adding property filters to the Search Results Web Part for region-based filtering.
The Recommended Items Web Part surfaces personalized content recommendations driven by collaborative filtering, not ordered lists of people ranked by a specific operational metric like resolved request counts.
A Refinement Web Part adds faceted filtering alongside a Search Results Web Part, but the requirement for regional filtering is already fulfilled by adding property filters directly to the Search Results Web Part in option C, making this step redundant.
Adding regions as property filters to the Search Results Web Part enables users to narrow results by region using managed property-based filtering, directly satisfying the filtering requirement without requiring a separate component.
Configuring the query for the Content Search Web Part allows the solution to define sorting and ranking logic - such as ordering representatives by a managed property that captures resolved support request counts - meeting the ranking requirement.
Concept tested: SharePoint search web part configuration for ranking and property filtering
Source: https://learn.microsoft.com/en-us/sharepoint/dev/general-development/query-refinement-in-sharepoint
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