Avaya
6401 · Question #8
A customer calls and informs you that every time they call voicemail they get a busy signal. The customer sends you the trace shown below: 0ms PRN: Monitor Started IP=192.168.42.203 IP406 DS 4.0(5) IP
The correct answer is A. Yes, the voicemail is not connected to the system.. See the full explanation below for the reasoning.
Question
A customer calls and informs you that every time they call voicemail they get a busy signal. The customer sends you the trace shown below:
0ms PRN: Monitor Started IP=192.168.42.203 IP406 DS 4.0(5) IPOffice_1 1ms PRN: LAW=U PRI=2, BRI=0, ALOG=4, ADSL=0, VCOMP=16, MDM=2, WAN=0 MODU=0 LANM-0, CkSRC=0 VMAIL=0(VER=1 TYP=1) CALLS=39(TOT=20123) Does the trace show enough information to indicate to the customer where to begin problem resolution and what the problem may be?
Options
- AYes, the voicemail is not connected to the system.
- BYes, the Auto Attendant is using up all of the voicemail channels.
- CNo, I would need to see a trace of them calling voicemail.
- DNo, I would also need a Debug_View trace of the voicemail.
How the community answered
(40 responses)- A83% (33)
- B10% (4)
- C3% (1)
- D5% (2)
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