Avaya
6401 · Question #44
A customer is receiving calls to a hunt group and the callers are reporting that they are being forced to wait much longer than VoiceMail Pro reported to them during the queued message. What is a poss
The correct answer is C. There are two routes going to the hunt group. Each has different priorities set.. See the full explanation below for the reasoning.
Question
A customer is receiving calls to a hunt group and the callers are reporting that they are being forced to wait much longer than VoiceMail Pro reported to them during the queued message. What is a possible cause for this?
Options
- AThe hunt group has a priority set to 1.
- BThe hunt group has a priority set to 3.
- CThere are two routes going to the hunt group. Each has different priorities set.
- DUsers in the hunt group have inconsistent priority settings. The users with a priority set to 3 are
How the community answered
(26 responses)- A12% (3)
- B4% (1)
- C81% (21)
- D4% (1)
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