6207 · Question #8
A technician has configured one Avaya Aura Contact Recording (Avaya CR) system to be used only 1 Avaya Aura Quality Monitoring (Avaya QM). Everything has been configured under the "Operation/Quality…
The correct answer is C. The field "Can be a Service Observer" is set to "N" for the COR assigned to the recorder ports. D. The field "Can be Service Observed" Is set to "N" for the COR assigned to the extension being. See the full explanation below for the reasoning.
Question
A technician has configured one Avaya Aura Contact Recording (Avaya CR) system to be used only 1 Avaya Aura Quality Monitoring (Avaya QM). Everything has been configured under the "Operation/Quality Monitoring" tab in the Avaya CR administration window, and the "link to Quality" shows UP on the "Recorder Status/Server" window. After a few calls are made, it is discovered that no calls are being recorded correctly. What are two possible reasons for this? (Choose two.)
Options
- AThe field "Can he Service Observed" is set to "N" for the Class of Restriction (COR) assigned
- BThe field "Can be Service Observed" is set to "N" for the COR for the agent logged in on the
- CThe field "Can be a Service Observer" is set to "N" for the COR assigned to the recorder ports.
- DThe field "Can be Service Observed" Is set to "N" for the COR assigned to the extension being
How the community answered
(27 responses)- A11% (3)
- B4% (1)
- C85% (23)
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