Avaya
6207 · Question #8
6207 Question #8: Real Exam Question with Answer & Explanation
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Question
A technician has configured one Avaya Aura Contact Recording (Avaya CR) system to be used only 1 Avaya Aura Quality Monitoring (Avaya QM). Everything has been configured under the "Operation/Quality Monitoring" tab in the Avaya CR administration window, and the "link to Quality" shows UP on the "Recorder Status/Server" window. After a few calls are made, it is discovered that no calls are being recorded correctly. What are two possible reasons for this? (Choose two.)
Options
- AThe field "Can he Service Observed" is set to "N" for the Class of Restriction (COR) assigned
- BThe field "Can be Service Observed" is set to "N" for the COR for the agent logged in on the
- CThe field "Can be a Service Observer" is set to "N" for the COR assigned to the recorder ports.
- DThe field "Can be Service Observed" Is set to "N" for the COR assigned to the extension being
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