Avaya
6207 · Question #61
A technician has carried out some recording tests on Avaya Aura Quality Monitoring (Avaya QM) and found that there are no interactions from some of the agents. Which three configurations need to be…
The correct answer is A. Workspaces B. Groups C. Business Rules. See the full explanation below for the reasoning.
Question
A technician has carried out some recording tests on Avaya Aura Quality Monitoring (Avaya QM) and found that there are no interactions from some of the agents. Which three configurations need to be verified on the Avaya QM to resolve this? (Choose three.)
Options
- AWorkspaces
- BGroups
- CBusiness Rules
- DAvaya QM users configuration
How the community answered
(52 responses)- A79% (41)
- D21% (11)
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