Avaya
6207 · Question #46
A technician has installed and configured an Avaya Aura Quality Monitoring (Avaya QM) system and is having problems seeing the Agent status on the Agent Active display window (Search and Replay >…
The correct answer is B. Avaya Aura Contact Recording (Avaya CR) and Avaya QM do not monitor the hunt group D. The TSAPI link on the Avaya CR system is down. E. The station extension on which the agent is logged in is not recorded on the Avaya CR via. See the full explanation below for the reasoning.
Question
A technician has installed and configured an Avaya Aura Quality Monitoring (Avaya QM) system and is having problems seeing the Agent status on the Agent Active display window (Search and Replay > agents). What are three possible reasons for this? (Choose three)
Options
- AThe agentsarenot logged into Avaya Aura Communication Manager (Avaya CM).
- BAvaya Aura Contact Recording (Avaya CR) and Avaya QM do not monitor the hunt group
- CAvaya QM Device Group does not monitor the skills extensions of the skills assigned to them.
- DThe TSAPI link on the Avaya CR system is down.
- EThe station extension on which the agent is logged in is not recorded on the Avaya CR via
How the community answered
(27 responses)- A11% (3)
- B85% (23)
- C4% (1)
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