Avaya
6207 · Question #46
6207 Question #46: Real Exam Question with Answer & Explanation
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Question
A technician has installed and configured an Avaya Aura Quality Monitoring (Avaya QM) system and is having problems seeing the Agent status on the Agent Active display window (Search and Replay > agents). What are three possible reasons for this? (Choose three)
Options
- AThe agentsarenot logged into Avaya Aura Communication Manager (Avaya CM).
- BAvaya Aura Contact Recording (Avaya CR) and Avaya QM do not monitor the hunt group
- CAvaya QM Device Group does not monitor the skills extensions of the skills assigned to them.
- DThe TSAPI link on the Avaya CR system is down.
- EThe station extension on which the agent is logged in is not recorded on the Avaya CR via
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