When going in the Viewer and searching for all call, a technician notices that none of the call appears in the list stored in Viewer. What could be checked to find the cause of this problem?

Question

Options

• AAccess the Avaya Contact Recording and review the Recorder Status > Server page.
• BReview the Viewer Administration function > Roles and conform that the UserID that was used
• CLogin to the Avaya Aura Quality Monitoring (Avaya QM) system > Admin, and confirm the
• DWithin Viewer, confirm the UserID that is being used to login, check the Blocked Users tab and

• A
  76% (38)
• B
  6% (3)
• C
  4% (2)
• D
  14% (7)

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