Avaya
6207 · Question #17
A technician has successfully installed the Avaya Aura Quality Monitoring (Avaya QM) RIs. 10.x software on a client site, and needs to configure the software. The Avaya QM solution is being deployed…
The correct answer is C. Record at call start, Record by rule trigger. See the full explanation below for the reasoning.
Question
A technician has successfully installed the Avaya Aura Quality Monitoring (Avaya QM) RIs. 10.x software on a client site, and needs to configure the software. The Avaya QM solution is being deployed as a single server solution. Under the LAN Data Adapter Properties section, the required session must be specified that the Avaya QM system will use. Which sessions must be configured for the Avaya QM system to record and playback contacts based on business rules?
Options
- ARecord at call start, Record by rule trigger, Video Playback, Audio Playback
- BRecord by rule trigger, Video Playback, Audio Playback
- CRecord at call start, Record by rule trigger
- DRecord at call start, Video Playback, Audio Playback
How the community answered
(39 responses)- A3% (1)
- B5% (2)
- C82% (32)
- D10% (4)
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