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Cisco

600-460 · Question #32

Which three rules apply when configuring agent teams? (Choose three.)

The correct answer is B. All agents that belong to an agent team and all supervisors for that agent team must be on the C. An agent can be a member of only one agent team. D. An agent team can have only one primary supervisor. See the full explanation below for the reasoning.

Question

Which three rules apply when configuring agent teams? (Choose three.)

Options

  • AAn agent team can have multiple primary supervisors but can only be a member of one teams.
  • BAll agents that belong to an agent team and all supervisors for that agent team must be on the
  • CAn agent can be a member of only one agent team.
  • DAn agent team can have only one primary supervisor.
  • EAn agent team can have only one primary supervisor but can be a member of multiple teams.
  • FAn agent team can have multiple primary supervisors.

How the community answered

(44 responses)
  • A
    2% (1)
  • B
    80% (35)
  • E
    7% (3)
  • F
    11% (5)

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