Cisco
600-460 · Question #27
In Cisco UCCE 10.0(x) Outbound Option, the Routing and Administrative scripts are needed for the solution to work properly. Which two statements describe the functionality of the Administrative…
The correct answer is C. controls a percentage of agents to be used in a campaign skill group E. enables and disables skill group for an outbound campaign. See the full explanation below for the reasoning.
Question
In Cisco UCCE 10.0(x) Outbound Option, the Routing and Administrative scripts are needed for the solution to work properly. Which two statements describe the functionality of the Administrative script? (Choose two.)
Options
- Atransfers a call to IVR as a part of IVR campaign
- Btransfers a call to IVR or Non-IVR for Answering machine or abandon calls
- Ccontrols a percentage of agents to be used in a campaign skill group
- Dreserves agents for specific outbound campaign
- Eenables and disables skill group for an outbound campaign
How the community answered
(20 responses)- A10% (2)
- B5% (1)
- C85% (17)
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