5V0-35.21 · Question #125
A system administrator is investigating an intermittent issue with the company's vRealize Operations (vROps) deployment. The internal capacity team has provided three occurrences in the last 12…
The correct answer is D. Create a light support bundle using the vROps UI. Option D is correct because when preparing initial logs for a VMware Support Request, a light support bundle is the appropriate first step - it's quicker to generate, smaller in size, and contains the essential diagnostic information VMware support needs for initial triage. The…
Question
A system administrator is investigating an intermittent issue with the company's vRealize Operations (vROps) deployment. The internal capacity team has provided three occurrences in the last 12 hours since the issue occurred. The senior system administrator has started to raise a VMware Support Service Request and has asked for initial relevant logs to be prepared for the VMware support team. How should the system administrator collect the relevant information?
Options
- ACollect the vCenter and vROps primary node logs using SSH and the vm-support utility.
- BUse the vROps UI to create a full support bundle for ESXi, vCenter, and primary vROps nodes.
- CUsing SSH, copy the log files from each of the vROps nodes from /var/log/warn &
- DCreate a light support bundle using the vROps UI.
How the community answered
(69 responses)- A3% (2)
- B10% (7)
- C14% (10)
- D72% (50)
Explanation
Option D is correct because when preparing initial logs for a VMware Support Request, a light support bundle is the appropriate first step - it's quicker to generate, smaller in size, and contains the essential diagnostic information VMware support needs for initial triage. The vROps UI is the correct and supported mechanism for bundle creation, and the scenario explicitly asks for "initial relevant logs," which aligns with a light bundle rather than a comprehensive one.
Why the distractors are wrong:
- A is wrong because
vm-supportis a utility associated with ESXi/vCenter, not the correct tool for vROps log collection, and SSH is not the recommended method for generating structured vROps support bundles. - B is wrong because a full support bundle encompasses all nodes (ESXi, vCenter, all vROps nodes), making it time-consuming and excessive for an initial SR submission - VMware support will request a full bundle if needed.
- C is wrong because manually copying
/var/log/warnvia SSH is unsupported, incomplete, and does not produce the structured format VMware support expects; it also misses the majority of relevant vROps diagnostic data.
Memory tip: Think "Light first, full if asked." A Light bundle is your first response to any vROps support request - just like you'd send an executive summary before a full report. Only escalate to a full bundle when VMware support explicitly requests it.
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