For the last 36 hours, a vRealize Operations Cluster has behaved erratically. The administrator has contacted VMware support, and they have requested the relevant files. Which information should be…

Question

Options

• AFull-support bundle from the Primary nodes only
• BLight-support bundle from the Primary nodes only
• CFull-support bundle from all nodes
• DLight-support bundle from all nodes

• A
  3% (1)
• B
  18% (6)
• C
  74% (25)
• D
  6% (2)

Explanation

A Full-support bundle from all nodes (C) is correct because when a cluster behaves erratically, the issue may originate from or affect any node - Primary, Replica, Data, or Remote Collector - so VMware Support needs comprehensive logs and diagnostics from the entire cluster to perform a proper root cause analysis. A light-support bundle (options B and D) omits critical diagnostic data like heap dumps and detailed logs that support engineers need when troubleshooting complex, prolonged issues. Limiting collection to Primary nodes only (options A and B) would miss node-specific errors occurring on Data or Remote Collector nodes, which are often the actual source of erratic cluster behavior.

Memory tip: Think "full problem = full picture" - erratic cluster behavior over 36 hours demands a Full bundle from All nodes; anything less leaves Support flying blind.

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