EC-Council
512-50 · Question #181
Which of the following methods are used to define contractual obligations that force a vendor to meet customer expectations?
The correct answer is B. Service Level Agreements (SLA). See the full explanation below for the reasoning.
Question
Which of the following methods are used to define contractual obligations that force a vendor to meet customer expectations?
Options
- ATerms and Conditions
- BService Level Agreements (SLA)
- CStatement of Work
- DKey Performance Indicators (KPI)
How the community answered
(56 responses)- A4% (2)
- B73% (41)
- C16% (9)
- D7% (4)
Community Discussion
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