Which option describes requirements for Cisco Meraki hardware to qualify for advance replacement through the lifetime warranty and RMA policy?

Question

Options

• ARegional manager or higher level approval from within the Cisco Meraki sales organization.
• BThere are no requirements, any and all Cisco Meraki branded hardware qualifies for advance
• CA technical support case must have been opened with Cisco Meraki Support and troubleshooting
• DThe proper entitlement level must be associated with the support contract of the Cisco Meraki

• A
  4% (1)
• B
  7% (2)
• C
  86% (24)
• D
  4% (1)

Explanation

Option C is correct because Cisco Meraki's advance replacement policy requires that a technical support case be opened and that basic troubleshooting steps be completed with Meraki Support before hardware replacement is approved - this ensures the issue is genuinely a hardware fault and not a configuration problem. Option A is wrong because sales organization approval is irrelevant to warranty/RMA processes; that's a support function, not a sales function. Option B is wrong because there absolutely are requirements - hardware doesn't auto-qualify without a support case and troubleshooting; otherwise the program would be easily abused. Option D is wrong because Meraki's lifetime hardware warranty and advance replacement are tied to the device being cloud-managed and dashboard-connected, not to a tiered support contract entitlement level (unlike Cisco's traditional SmartNet model).

Memory tip: Think "CTS" - Case opened, Troubleshooting done, Swap approved. You must work with support first; Meraki won't ship you a replacement before you've tried to fix it with them.

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