What is an SLA? (Choose two)

Question

Options

• AAn SLA is used to provide automated, real-time testing and alarming for throughput, latency, and
• BAn SLA is an agreement between a customer and a provider that dictates the treatment of
• CAn SLA allows customers to control all traffic within the service provider's network by prioritizing
• DAn SLA allows a customer to pre-mark traffic and ensure that traffic is treated as per the
• EAn SLA is a standard set of network QoS policies that a provider shares to all its customers,

• A
  3% (1)
• B
  93% (28)
• C
  3% (1)

Explanation

B is correct because an SLA (Service Level Agreement) is, by definition, a formal contract between a customer and service provider that outlines the expected service quality, including how the customer's traffic will be handled, uptime guarantees, and remedies for violations. D is correct because a key practical function of an SLA in networking is permitting customers to pre-mark their traffic (e.g., with DSCP values) so the provider honors those markings and delivers the agreed-upon treatment end-to-end.

A describes IP SLA, which is a Cisco measurement and monitoring tool used to verify SLA compliance - it is not the SLA agreement itself. C is wrong because customers do not control all traffic inside the provider's network; the SLA only governs how the customer's own traffic is treated. E is wrong because SLAs are individually negotiated contracts, not a one-size-fits-all QoS policy distributed uniformly to every customer.

Memory tip: Think of SLA as a "Signed Level of Agreement" - it is always a two-party contract (B) that locks in exactly how your traffic gets treated (D). If an answer describes a tool, network-wide control, or a blanket policy, it's a distractor.

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