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352-001 · Question #66

You are identifying performance management requirements for a VoIP migration. What three key performance indicators would you use to track media quality? (Choose three.)

The correct answer is A. delay C. jitter D. packet loss. The three primary media quality KPIs for VoIP are delay, jitter, and packet loss, as these directly impact the Mean Opinion Score (MOS) and call intelligibility.

Designing Management and Operations

Question

You are identifying performance management requirements for a VoIP migration. What three key performance indicators would you use to track media quality? (Choose three.)

Options

  • Adelay
  • Btrunk group usage
  • Cjitter
  • Dpacket loss
  • Ecall processing (call detail records)
  • Fcall processing (performance counters)
  • Gecho
  • Hcrosstalk

How the community answered

(18 responses)
  • A
    94% (17)
  • E
    6% (1)

Why each option

The three primary media quality KPIs for VoIP are delay, jitter, and packet loss, as these directly impact the Mean Opinion Score (MOS) and call intelligibility.

AdelayCorrect

One-way delay (latency) affects conversational quality; ITU-T G.114 recommends keeping end-to-end delay below 150 ms, and exceeding this threshold noticeably degrades the user experience.

Btrunk group usage

Trunk group usage measures capacity and utilization of trunks, which is a capacity-planning metric rather than a real-time media quality indicator.

CjitterCorrect

Jitter is the variation in packet arrival times and directly degrades voice quality by causing gaps or distortion if the jitter buffer cannot absorb the variation.

Dpacket lossCorrect

Packet loss causes clipping and dropped syllables; even small percentages above 1-2% noticeably reduce MOS scores and render calls difficult to understand.

Ecall processing (call detail records)

Call detail records capture accounting data such as call duration and endpoints, not real-time measurements of the RTP media stream quality.

Fcall processing (performance counters)

Call processing performance counters track signaling and call-setup metrics, not the media stream quality experienced by end users.

Gecho

Echo is an impairment addressed by echo cancellation hardware/configuration, not a standard real-time flow KPI tracked as part of media quality monitoring.

Hcrosstalk

Crosstalk is a physical-layer signal interference issue on analog circuits, not a measurable IP network performance indicator for VoIP deployments.

Concept tested: VoIP media quality KPIs - delay, jitter, and packet loss

Source: https://www.cisco.com/c/en/us/support/docs/voice/voice-quality/14081-voip-packet-loss-delay.html

Topics

#VoIP KPIs#delay#jitter#packet loss

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