A network administrator deleted a user from the LDAP directory of a company. The end user shows as Inactive LDAP Synchronize User in Cisco Unified Communications Manager. Which step is next to…

Restarting the Dirsync service might trigger a sync, but it doesn't bypass the garbage collection process for removing inactive users. The sync would mark them inactive, but deletion still awaits garbage collection.

Users synchronized from LDAP cannot be directly deleted from Cisco Unified Communications Manager GUI when they are marked as 'Inactive LDAP Synchronize User.' CUCM expects the deletion to be handled through the synchronization and garbage collection process.

When an LDAP-synchronized user is deleted from the corporate directory, Cisco Unified Communications Manager (CUCM) marks the user as 'Inactive LDAP Synchronize User' during the next synchronization cycle. CUCM then relies on its internal garbage collection process, which typically runs on a schedule (e.g., every 24 hours by default), to fully remove these inactive users from its database.

Executing a manual sync will update the user's status to 'Inactive LDAP Synchronize User' if they were previously active, but it won't immediately delete them. The garbage collector is responsible for the final deletion.