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350-801 · Question #489

Refer to the exhibit. An administrator is attempting to resolve a DTMF issue to a specific IVR and has supplied logs from the most recent issue. What is the cause and solution of the issue?

The correct answer is B. The local endpoint does not support RFC2833, and the IVR supports only RFC2833. Configure a. The exhibit, which is not provided but implied, shows a DTMF mismatch where the local endpoint does not support RFC2833 while the IVR only supports RFC2833. The solution is to configure a Media Termination Point (MTP) to transcode or convert the DTMF signaling between the…

Protocols and Endpoints

Question

Refer to the exhibit. An administrator is attempting to resolve a DTMF issue to a specific IVR and has supplied logs from the most recent issue. What is the cause and solution of the issue?

Exhibit

350-801 question #489 exhibit

Options

  • AThe local endpoint supports RFC2833, and the IVR supports only KPML. Configure an MTP to
  • BThe local endpoint does not support RFC2833, and the IVR supports only RFC2833. Configure a
  • CThe local endpoint does not support RFC2833, and the IVR supports only RFC 2833. Configure
  • DThe local endpoint supports RFC2833, and the IVR supports only KPML. Configure a transcoder

How the community answered

(34 responses)
  • A
    9% (3)
  • B
    85% (29)
  • C
    3% (1)
  • D
    3% (1)

Why each option

The exhibit, which is not provided but implied, shows a DTMF mismatch where the local endpoint does not support RFC2833 while the IVR only supports RFC2833. The solution is to configure a Media Termination Point (MTP) to transcode or convert the DTMF signaling between the non-RFC2833 endpoint and the RFC2833-only IVR.

AThe local endpoint supports RFC2833, and the IVR supports only KPML. Configure an MTP to

This option incorrectly states that the local endpoint supports RFC2833 and the IVR supports only KPML; the provided correct answer indicates the opposite scenario (endpoint doesn't support RFC2833, IVR does).

BThe local endpoint does not support RFC2833, and the IVR supports only RFC2833. Configure aCorrect

If the local endpoint does not support RFC2833 for DTMF signaling and the IVR only supports RFC2833, a mismatch occurs, preventing DTMF tones from being correctly interpreted. In such a scenario, a Media Termination Point (MTP) can be deployed to provide the necessary interworking. The MTP can receive the DTMF tones in the format supported by the endpoint (e.g., in-band audio tones) and convert them to RFC2833-compliant Named Telephone Events for the IVR, facilitating successful DTMF communication.

CThe local endpoint does not support RFC2833, and the IVR supports only RFC 2833. Configure

This option is a duplicate of B, but without the full solution provided, making it less complete.

DThe local endpoint supports RFC2833, and the IVR supports only KPML. Configure a transcoder

A transcoder is typically used for converting audio codecs (e.g., G.711 to G.729), not primarily for converting DTMF relay methods like RFC2833 to KPML; an MTP is the direct solution for handling DTMF relay mismatches.

Concept tested: DTMF Relay Interworking using MTP

Source: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/srnd/collab12/srnd/mtp_transcoder.html

Topics

#DTMF Signaling#RFC2833#Media Resources#MTP

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