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350-801 · Question #340

A collaboration engineer troubleshoots issues with a Cisco IP Phone 7800 Series. The IPv4 address of the phone is reachable via ICMP and HTTP, and the phone is registered to Cisco UCM However the…

The correct answer is A. Enable SSH Access under Product Specific Configuration Layout in Cisco UCM C. Set a username and password under Secure Shell information in Cisco UCM. To enable SSH access to a Cisco IP Phone 7800 Series from Cisco UCM, the engineer must enable SSH Access in the phone's Product Specific Configuration Layout and configure a username and password under Secure Shell information.

Protocols and Endpoints

Question

A collaboration engineer troubleshoots issues with a Cisco IP Phone 7800 Series. The IPv4 address of the phone is reachable via ICMP and HTTP, and the phone is registered to Cisco UCM However the engineer cannot reach the CU of the phone. Which two actions in Cisco UCM resolve the issue? (Choose two)

Options

  • AEnable SSH Access under Product Specific Configuration Layout in Cisco UCM
  • BDisable Web Access under Product Specific Configuration Layout in Cisco UCM
  • CSet a username and password under Secure Shell information in Cisco UCM
  • DEnable Settings Access under Product Specific Configuration Layout in Cisco UCM
  • EEnable FIPS Mode under Product Specific Configuration Layout in Cisco UCM

How the community answered

(38 responses)
  • A
    76% (29)
  • B
    13% (5)
  • D
    3% (1)
  • E
    8% (3)

Why each option

To enable SSH access to a Cisco IP Phone 7800 Series from Cisco UCM, the engineer must enable SSH Access in the phone's Product Specific Configuration Layout and configure a username and password under Secure Shell information.

AEnable SSH Access under Product Specific Configuration Layout in Cisco UCMCorrect

Enabling "SSH Access" under the Product Specific Configuration Layout for the phone in Cisco UCM is necessary to permit SSH connections to the phone. This feature allows remote command-line access for troubleshooting and advanced configuration.

BDisable Web Access under Product Specific Configuration Layout in Cisco UCM

Disabling Web Access would prevent HTTP access to the phone's web interface, which is unrelated to enabling SSH access for the CLI.

CSet a username and password under Secure Shell information in Cisco UCMCorrect

To successfully establish an SSH connection, a username and password must be configured within the "Secure Shell information" section of the phone's configuration in Cisco UCM. Without valid credentials, even if SSH access is enabled, the authentication process will fail.

DEnable Settings Access under Product Specific Configuration Layout in Cisco UCM

Enabling "Settings Access" typically controls user access to local phone settings via the phone's physical menu, not remote SSH access.

EEnable FIPS Mode under Product Specific Configuration Layout in Cisco UCM

Enabling FIPS Mode relates to cryptographic compliance and secure boot, which does not directly enable or configure SSH access for the phone's CLI.

Concept tested: Cisco IP Phone SSH access configuration

Source: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/12_5_1/systemConfig/cucm_b_system-configuration-guide-1251/cucm_b_system-configuration-guide-1251_chapter_0100.html#task_67026A74B1600F6B56DAB1BCC19E4A96

Topics

#Cisco UCM#IP Phone Troubleshooting#SSH Access#Endpoint Configuration

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