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350-801 · Question #441

An engineer has a Cisco UCM cluster on version 12.5(1). The engineer registered and configured a new Cisco IP phone 8851 to Cisco UCM and assigned it to a user. If the message on Cisco UCM says…

The correct answer is B. reset settings > all settings. The issue could be ITL certificate issue, so reset all setting is the only one will clear all Resetting the phone? 1->Press the Settings button. 2->Select Admins Settings. 3->Select Reset Settings. 4->Select All Settings.

Endpoints and User Management

Question

An engineer has a Cisco UCM cluster on version 12.5(1). The engineer registered and configured a new Cisco IP phone 8851 to Cisco UCM and assigned it to a user. If the message on Cisco UCM says "Rejected," this issue should be addressed by pressing the gear button on the phone and choosing administrator settings. What is the next step that the engineer must take to resolve the issue?

Options

  • Areset settings > reset device
  • Breset settings > all settings
  • Creset device > all settings
  • Dall settings > erase

How the community answered

(26 responses)
  • A
    19% (5)
  • B
    69% (18)
  • C
    8% (2)
  • D
    4% (1)

Explanation

The issue could be ITL certificate issue, so reset all setting is the only one will clear all Resetting the phone? 1->Press the Settings button. 2->Select Admins Settings. 3->Select Reset Settings. 4->Select All Settings.

Topics

#Cisco IP Phone#Troubleshooting#UCM Device Registration#Endpoint Management

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