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350-801 · Question #283

Refer to the exhibit. A collaboration engineer adds a redundant NTP server to an existing Cisco Collaboration solution. On the Cisco UCM OS Administration page the new NTP server shows as "Not…

The correct answer is D. Delete and re-add the new NTP server via the Cisco UCM command-line interface. When a new NTP server shows 'Not Accessible' in Cisco UCM OS Administration, a common resolution is to delete and re-add the server via the CLI to force a proper re-initialization and synchronization.

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Question

Refer to the exhibit. A collaboration engineer adds a redundant NTP server to an existing Cisco Collaboration solution. On the Cisco UCM OS Administration page the new NTP server shows as "Not Accessible". Which action resolves this issue?

Exhibit

350-801 question #283 exhibit

Options

  • ARestart NTPD on the Cisco UCM server
  • BStart the NTP service on the new NTP server
  • CConfigure the "reach" value as "377" for the new NTP server
  • DDelete and re-add the new NTP server via the Cisco UCM command-line interface

How the community answered

(46 responses)
  • A
    15% (7)
  • B
    9% (4)
  • C
    4% (2)
  • D
    72% (33)

Why each option

When a new NTP server shows 'Not Accessible' in Cisco UCM OS Administration, a common resolution is to delete and re-add the server via the CLI to force a proper re-initialization and synchronization.

ARestart NTPD on the Cisco UCM server

Restarting NTPD on the Cisco UCM server might address issues with the CUCM's NTP daemon, but it is less effective than a full re-add via CLI for resolving a specific server's 'Not Accessible' status.

BStart the NTP service on the new NTP server

The prompt implies the new NTP server is configured and running; if the NTP service was not started on the new server itself, the issue would be more general unreachability, not a specific CUCM 'Not Accessible' status after adding.

CConfigure the "reach" value as "377" for the new NTP server

The 'reach' value is a dynamically calculated metric by the NTP daemon to assess peer health and is not a manually configurable parameter; attempting to set it would not resolve the 'Not Accessible' status.

DDelete and re-add the new NTP server via the Cisco UCM command-line interfaceCorrect

If a newly added NTP server shows 'Not Accessible' in Cisco UCM OS Administration, it often indicates a deeper configuration or synchronization problem. Deleting the NTP server entry and then re-adding it through the Cisco UCM command-line interface (CLI) using `set ntp server` commands often forces a more robust re-initialization and synchronization, resolving the accessibility issue.

Concept tested: Cisco UCM NTP server configuration and troubleshooting

Source: https://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-callmanager/110594-ntp-server-config.html

Topics

#NTP#Cisco UCM#Troubleshooting#OS Administration

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