350-801 Question #260: Real Exam Question with Answer & Explanation

Question

Refer to the exhibit. Unanswered calls do not reach the voicemail associated with the phones Instead, callers receive the default greeting. Which action fixes the configuration?

Options

• AReboot Cisco Unity Connection
• BReview the conversation manager logs on Cisco Unity Connection
• CCheck the box "Redirecting Diversion Header Delivery - Outbound", then reset the trunk
• DCheck the box "Redirecting Diversion Header Delivery - Outbound"

Explanation

If unanswered calls land on a default voicemail greeting instead of a specific user's, it indicates that redirection information is not being passed from CUCM to Unity Connection; this can be fixed by enabling header delivery and resetting the trunk.

Common mistakes.

• A. Rebooting Cisco Unity Connection is a drastic step and is unlikely to fix a configuration issue related to header delivery from CUCM without addressing the underlying setting.
• B. Reviewing conversation manager logs is a diagnostic step, not a corrective action, and while useful for troubleshooting, it does not fix the configuration issue itself.
• D. Checking the 'Redirecting Diversion Header Delivery - Outbound' box is necessary, but without resetting the trunk, the change might not be applied dynamically, and the issue could persist until the trunk is reset.

Concept tested. Cisco UCM to Unity Connection R-PID/Diversion header delivery

Reference. https://www.cisco.com/c/en/us/td/docs/voice_ip_storage/cucm/admin/11_5_1/systemConfig/CUCM_BK_C614217F_00_cucm-system-configuration-guide-115/CUCM_BK_C614217F_00_cucm-system-configuration-guide-115_chapter_010.html#CUCM_RF_C9C17387_00

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