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350-801 · Question #260

Refer to the exhibit. Unanswered calls do not reach the voicemail associated with the phones Instead, callers receive the default greeting. Which action fixes the configuration?

The correct answer is C. Check the box "Redirecting Diversion Header Delivery - Outbound", then reset the trunk. If unanswered calls land on a default voicemail greeting instead of a specific user's, it indicates that redirection information is not being passed from CUCM to Unity Connection; this can be fixed by enabling header delivery and resetting the trunk.

On-Premises Call Control

Question

Refer to the exhibit. Unanswered calls do not reach the voicemail associated with the phones Instead, callers receive the default greeting. Which action fixes the configuration?

Exhibit

350-801 question #260 exhibit

Options

  • AReboot Cisco Unity Connection
  • BReview the conversation manager logs on Cisco Unity Connection
  • CCheck the box "Redirecting Diversion Header Delivery - Outbound", then reset the trunk
  • DCheck the box "Redirecting Diversion Header Delivery - Outbound"

How the community answered

(24 responses)
  • A
    4% (1)
  • B
    4% (1)
  • C
    83% (20)
  • D
    8% (2)

Why each option

If unanswered calls land on a default voicemail greeting instead of a specific user's, it indicates that redirection information is not being passed from CUCM to Unity Connection; this can be fixed by enabling header delivery and resetting the trunk.

AReboot Cisco Unity Connection

Rebooting Cisco Unity Connection is a drastic step and is unlikely to fix a configuration issue related to header delivery from CUCM without addressing the underlying setting.

BReview the conversation manager logs on Cisco Unity Connection

Reviewing conversation manager logs is a diagnostic step, not a corrective action, and while useful for troubleshooting, it does not fix the configuration issue itself.

CCheck the box "Redirecting Diversion Header Delivery - Outbound", then reset the trunkCorrect

When calls hit a default greeting on Cisco Unity Connection (CUC) instead of a specific user's voicemail, it means CUC is not receiving the Redirecting or Diversion information from Cisco Unified Communications Manager (CUCM) via the trunk. Enabling 'Redirecting Diversion Header Delivery - Outbound' on the CUCM trunk ensures this critical call redirection information is sent to CUC, allowing it to correctly identify the intended voicemail recipient, and a trunk reset is often necessary for this change to take effect.

DCheck the box "Redirecting Diversion Header Delivery - Outbound"

Checking the 'Redirecting Diversion Header Delivery - Outbound' box is necessary, but without resetting the trunk, the change might not be applied dynamically, and the issue could persist until the trunk is reset.

Concept tested: Cisco UCM to Unity Connection R-PID/Diversion header delivery

Source: https://www.cisco.com/c/en/us/td/docs/voice_ip_storage/cucm/admin/11_5_1/systemConfig/CUCM_BK_C614217F_00_cucm-system-configuration-guide-115/CUCM_BK_C614217F_00_cucm-system-configuration-guide-115_chapter_010.html#CUCM_RF_C9C17387_00

Topics

#SIP Trunk Configuration#Voicemail Integration#Call Diversion Headers#Cisco Unity Connection

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