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350-801 · Question #200

An administrator installed a Cisco Unified IP 8831 Conference Phone that is failing to register. Which two actions are taken to troubleshoot the problem? (Choose two)

The correct answer is B. Verify that the switch port of the phone is enabled E. Verify that the phone's network can access the option 150 server. When a Cisco IP Phone fails to register, troubleshooting should include verifying the physical layer connectivity, such as an enabled switch port, and confirming network reachability to the TFTP server for configuration file retrieval.

Protocols and Endpoints

Question

An administrator installed a Cisco Unified IP 8831 Conference Phone that is failing to register. Which two actions are taken to troubleshoot the problem? (Choose two)

Options

  • ADisable HSRP on lhe access layer switch.
  • BVerify that the switch port of the phone is enabled
  • CCheck the RJ-65 cable.
  • DVerify that the RJ-11 cable is plugged into the PC port.
  • EVerify that the phone's network can access the option 150 server.

How the community answered

(14 responses)
  • B
    93% (13)
  • C
    7% (1)

Why each option

When a Cisco IP Phone fails to register, troubleshooting should include verifying the physical layer connectivity, such as an enabled switch port, and confirming network reachability to the TFTP server for configuration file retrieval.

ADisable HSRP on lhe access layer switch.

HSRP (Hot Standby Router Protocol) provides gateway redundancy and is generally beneficial for network availability; disabling it is unlikely to resolve a phone registration issue.

BVerify that the switch port of the phone is enabledCorrect

If the switch port to which the phone is connected is disabled, the phone will not receive network connectivity or Power over Ethernet (PoE) if applicable, preventing it from communicating with the network and registering with Cisco UCM.

CCheck the RJ-65 cable.

RJ-65 is not a standard Ethernet cable type; Cisco IP phones use RJ-45 Ethernet cables for network connectivity.

DVerify that the RJ-11 cable is plugged into the PC port.

An RJ-11 cable is typically used for analog phone lines and is not used for network connectivity of a Cisco Unified IP Phone; the PC port on the phone is used to connect a computer, not for the phone's primary network connection.

EVerify that the phone's network can access the option 150 server.Correct

Cisco IP Phones obtain their configuration, including UCM registration information, from a TFTP server, and DHCP Option 150 provides the IP address of this server, so verifying network access to it is crucial for successful registration.

Concept tested: Cisco IP Phone registration troubleshooting

Source: https://www.cisco.com/c/en/us/support/docs/voice-ip-telephony/ip-telephony-troubleshooting/214389-troubleshoot-ip-phone-registration-issues.html

Topics

#IP Phone Troubleshooting#Phone Registration#Network Connectivity#DHCP/TFTP

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