Cisco
350-030 · Question #342
After logging into Cisco Agent Desktop, a Cisco Unified Contact Center Express agent could not go into ready state. Which two reasons could lead to this failure? (Choose two.)
The correct answer is B. The agent IP phone lost network connectivity. E. The agent IP phone has not been associated with the agent user in Cisco Unified Communications Manager. See the full explanation below for the reasoning.
Question
After logging into Cisco Agent Desktop, a Cisco Unified Contact Center Express agent could not go into ready state. Which two reasons could lead to this failure? (Choose two.)
Options
- AThe agent has not been assigned to any CSQ.
- BThe agent IP phone lost network connectivity.
- CThe agent has entered incorrect login credentials.
- DThe agent supervisor has not logged in.
- EThe agent IP phone has not been associated with the agent user in Cisco Unified Communications Manager.
How the community answered
(44 responses)- A2% (1)
- B84% (37)
- C5% (2)
- D9% (4)
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