Cisco
350-030 · Question #340
350-030 Question #340: Real Exam Question with Answer & Explanation
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Question
Which two statements about the Agent Email feature on Cisco Unified Contact Center Express are correct? (Choose two.)
Options
- AAn email-capable agent can receive both an incoming call and email at the same time.
- BThis feature supports IMAPv4, POP3, and SMTP email protocols.
- CAll email routing rules are configured at the Cisco Unified Contact Center Express Administration
- DAn agent can use either Cisco Agent Desktop or Cisco Agent Desktop--Browser Edition to answer
- ETo make an agent email capable, assign the agent to an email CSQ.
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