Cisco
350-030 · Question #340
Which two statements about the Agent Email feature on Cisco Unified Contact Center Express are correct? (Choose two.)
The correct answer is A. An email-capable agent can receive both an incoming call and email at the same time. E. To make an agent email capable, assign the agent to an email CSQ. See the full explanation below for the reasoning.
Question
Which two statements about the Agent Email feature on Cisco Unified Contact Center Express are correct? (Choose two.)
Options
- AAn email-capable agent can receive both an incoming call and email at the same time.
- BThis feature supports IMAPv4, POP3, and SMTP email protocols.
- CAll email routing rules are configured at the Cisco Unified Contact Center Express Administration
- DAn agent can use either Cisco Agent Desktop or Cisco Agent Desktop--Browser Edition to answer
- ETo make an agent email capable, assign the agent to an email CSQ.
How the community answered
(36 responses)- A75% (27)
- B14% (5)
- C3% (1)
- D8% (3)
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