Avaya
3309 · Question #49
Which three are exit reasons in an Intelligent Customer Routing (ICR) CCA Session detail report? (Choose three)
The correct answer is C. Call completed in SSA D. Call routed E. Call transferred. See the full explanation below for the reasoning.
Question
Which three are exit reasons in an Intelligent Customer Routing (ICR) CCA Session detail report? (Choose three)
Options
- ACall completed
- BCall failed
- CCall completed in SSA
- DCall routed
- ECall transferred
How the community answered
(30 responses)- A13% (4)
- B3% (1)
- C83% (25)
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